Comments on: Where Are the Basic Twitter Tools? http://madebyfight.com/2010/03/where-are-the-basic-twitter-tools/ Digital Strategy Thu, 29 Mar 2012 14:38:00 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: znmeb http://madebyfight.com/2010/03/where-are-the-basic-twitter-tools/comment-page-1/#comment-214 znmeb Thu, 11 Mar 2010 23:21:21 +0000 http://madebyfight.com/?p=523#comment-214 The two CRM tools that I know interface with Twitter are <a href="http://Salesforce.com" rel="nofollow">Salesforce.com</a> and SugarCRM. I've actually got SugarCRM running on my workstation - the base platform is open source and you can download a working stack for Windows, Mac or Linux without paying a dime. <br><br>The other tool I use a lot is ViralHeat. It's a low-cost social media monitoring platform. It's not open source, but they have a nice API for downloading raw data, which saves me the trouble of coding Facebook and other non-Twitter interfaces. And, of course, Clicky for web analytics and Twitalyzer for Twitter analytics - PDX home-grown tools. ;-) The two CRM tools that I know interface with Twitter are Salesforce.com and SugarCRM. I've actually got SugarCRM running on my workstation – the base platform is open source and you can download a working stack for Windows, Mac or Linux without paying a dime.

The other tool I use a lot is ViralHeat. It's a low-cost social media monitoring platform. It's not open source, but they have a nice API for downloading raw data, which saves me the trouble of coding Facebook and other non-Twitter interfaces. And, of course, Clicky for web analytics and Twitalyzer for Twitter analytics – PDX home-grown tools. ;-)

]]> By: The Rob http://madebyfight.com/2010/03/where-are-the-basic-twitter-tools/comment-page-1/#comment-213 The Rob Thu, 11 Mar 2010 21:40:19 +0000 http://madebyfight.com/?p=523#comment-213 You're right, of course, that Twitter CRM should really just be an extension of your regular CRM. What's interesting is that now you can actually track in your CRM who saw your message, how many times, when they became a direct follower of yours (vs a follower of an RTer, for example), when they left, what they RTed, etc.<br><br>So much info that we've only begun to scratch the surface on.<br><br>As for the hacks, I may take you up on it if I can't find anything that already exists ;) You're right, of course, that Twitter CRM should really just be an extension of your regular CRM. What's interesting is that now you can actually track in your CRM who saw your message, how many times, when they became a direct follower of yours (vs a follower of an RTer, for example), when they left, what they RTed, etc.

So much info that we've only begun to scratch the surface on.

As for the hacks, I may take you up on it if I can't find anything that already exists ;)

]]> By: znmeb http://madebyfight.com/2010/03/where-are-the-basic-twitter-tools/comment-page-1/#comment-139 znmeb Thu, 11 Mar 2010 15:21:21 +0000 http://madebyfight.com/?p=523#comment-139 The two CRM tools that I know interface with Twitter are <a href="http://Salesforce.com" rel="nofollow">Salesforce.com</a> and SugarCRM. I've actually got SugarCRM running on my workstation - the base platform is open source and you can download a working stack for Windows, Mac or Linux without paying a dime. <br><br>The other tool I use a lot is ViralHeat. It's a low-cost social media monitoring platform. It's not open source, but they have a nice API for downloading raw data, which saves me the trouble of coding Facebook and other non-Twitter interfaces. And, of course, Clicky for web analytics and Twitalyzer for Twitter analytics - PDX home-grown tools. ;-) The two CRM tools that I know interface with Twitter are Salesforce.com and SugarCRM. I've actually got SugarCRM running on my workstation – the base platform is open source and you can download a working stack for Windows, Mac or Linux without paying a dime.

The other tool I use a lot is ViralHeat. It's a low-cost social media monitoring platform. It's not open source, but they have a nice API for downloading raw data, which saves me the trouble of coding Facebook and other non-Twitter interfaces. And, of course, Clicky for web analytics and Twitalyzer for Twitter analytics – PDX home-grown tools. ;-)

]]> By: The Rob http://madebyfight.com/2010/03/where-are-the-basic-twitter-tools/comment-page-1/#comment-138 The Rob Thu, 11 Mar 2010 13:40:19 +0000 http://madebyfight.com/?p=523#comment-138 You're right, of course, that Twitter CRM should really just be an extension of your regular CRM. What's interesting is that now you can actually track in your CRM who saw your message, how many times, when they became a direct follower of yours (vs a follower of an RTer, for example), when they left, what they RTed, etc.<br><br>So much info that we've only begun to scratch the surface on.<br><br>As for the hacks, I may take you up on it if I can't find anything that already exists ;) You're right, of course, that Twitter CRM should really just be an extension of your regular CRM. What's interesting is that now you can actually track in your CRM who saw your message, how many times, when they became a direct follower of yours (vs a follower of an RTer, for example), when they left, what they RTed, etc.

So much info that we've only begun to scratch the surface on.

As for the hacks, I may take you up on it if I can't find anything that already exists ;)

]]> By: znmeb http://madebyfight.com/2010/03/where-are-the-basic-twitter-tools/comment-page-1/#comment-136 znmeb Tue, 09 Mar 2010 22:20:43 +0000 http://madebyfight.com/?p=523#comment-136 I've seen things like this, but I'm probably the wrong person to ask - I build my own tools from scratch using the Twitter API.<br><br>Twitter CRM - well, I think the general trend is to get an "ordinary" CRM, like <a href="http://Salesforce.com" rel="nofollow">Salesforce.com</a> or SugarCRM, and use a Twitter plugin to accomplish tasks in your workflow over Twitter. That makes a hell of a lot of sense to me - why build a Twitter CRM when you've already got your email, web, etc. integrated with your CRM.<br><br>But I'd be happy to build you some quick hacks to get stuff into Excel, Access and Word. ;-) I've seen things like this, but I'm probably the wrong person to ask – I build my own tools from scratch using the Twitter API.

Twitter CRM – well, I think the general trend is to get an “ordinary” CRM, like Salesforce.com or SugarCRM, and use a Twitter plugin to accomplish tasks in your workflow over Twitter. That makes a hell of a lot of sense to me – why build a Twitter CRM when you've already got your email, web, etc. integrated with your CRM.

But I'd be happy to build you some quick hacks to get stuff into Excel, Access and Word. ;-)

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