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Archive for April, 2010

Changes at Fight

Monday, April 26th, 2010

We at Fight believe firmly in change. We believe in the power to create it, and we believe that its coming is inevitable. Some change is predictable and you need to plan for it, and other change is not and you need to adapt to it.

This week, Fight is experiencing some change of its own: Founding member Dave Allen will be moving on to become Director, Insights & Digital Media at local agency NORTH. While we are of course sad to see Dave go, our parting is entirely amicable and we’re excited to watch the immediate impact he can have at the executive level of a firmly established company like NORTH.

As Dave will tell you himself, this doesn’t represent a change in his opinion of Fight. Rather it is the reflection of certain realities of working at a startup that is attempting to redefine the marketing space, as well as being a reflection of how much immediate impact he can have at the executive level of a company like NORTH.

Dave’s move will leave a sizable void at Fight, from the gathering and creating of interesting conversation through the Fight blog and the @DaveAtFight Twitter accounts, to the crucial role of developing new business. That said, our day-to-day work will continue, and the essence of what Fight is all about remains unchanged.

We sincerely wish both Dave and NORTH well.

In the mean time, the rest of us here at Fight will be stepping up to fill the void of interesting topics on Fight’s blog. You can continue to follow Dave on his @DaveAtFight account which will be updated to reflect his position at NORTH, and we will be re-activating the @MadeByFight Twitter account for you to keep up on what we’re doing.

Punch the Monkey

Monday, April 12th, 2010

The nice thing about dictatorships is that they get things done. There is no “in between” with a dictatorship like there is with a democracy; no compromise. In a way, this is what makes Apple great. Under Jobs, the direction of the brand has had a singular focus on producing his vision of great experiences for their customers. If it was an experience you liked, you could fill your life with perfectly designed, high-functioning, well integrated products. If you didn’t, you could move to something more democratic, say, Microsoft or Google, Sony or IBM.

The bad thing about a dictatorship is that once the leader loses it, the whole thing starts to come undone. And they always lose it. There’s always something, some person, some event, that starts to plant seeds of doubt and, in the end, that single point of vision becomes a tyrannical mess of paranoia and irrational behavior. It’s clear Jobs hates Google. Not in a competitive way, but in some deep, personal and increasingly irrational way. For a guy who seems to have never made much of a bad decision, this target fixation has seemed, over the last months, to begin to take him off his game.

Thursday morning, I tried to get out of the house early so I could stop by Voodoo doughnuts on my way into the office. One of the advantages of having your own agency is that you can declare any day that Steve Jobs is on stage as a company holiday. I had made it known early in the week that we’d be taking the morning off and taking over the conference room to project various tech blogs, eat doughnuts, and talk about Apple magic as it happened. For most of the presentation — for 6 “tent poles” — that’s exactly what we did. Then came tent pole 7: iAd.

Here is my fundamental problem with iAd: It makes no sense from a brand strategy point of view. It’s irrational, and philosophically counter to nearly every previous decision Apple has made under Jobs. To be clear, it’s not crazy in the way that most people will ever notice — after all, most of us have spent the last 15 years being trained to expect display advertising as just a way of life. But advertising is fundamentally user-hostile. That’s the core nature of it; it’s why it works. It’s designed to make you stop whatever you were doing and look at something else. While it probably seems histrionic to take something so seemingly small and blow it up to this size, I do believe this marks a fundamental change in motivation for Jobs and Apple.

What I’d like to do is agree with people like John Gruber that Apples motivations are to preserve the overall user experience of the iPhone, and honestly up until iPhone 4, that has always been what I believed. But iAd negates that premise on fundamental level. This is the first time I can think of that Apple has chosen to make money at the direct expense of its customers’ product experience. People can, and have, argued for a long time that those of us supporting Apple and its draconian control of its platforms we’re just begging for this to happen. But I think it’s critical to consider that until iAd, the goal was to create a specific notion of quality user experience. For many of people, it wasn’t the experience they wanted, but that it was customer-focused is hard to deny.

Of course there are already ads in applications so it could be argued that iAd doesn’t really change much. Or, to Jobs’ point in the presentation, this is a chance to make those ads better. This line of reasoning doesn’t seem to hold water though either. For a company allegedly so focused on preservation of good user experience that they’re willing to throw Adobe under a bus, why would they invest so heavily in making intrinsic to the iPhone experience a system that would invite what is arguably the worst aspect of user experience on the web into their device? I can’t think of a reason. But the real difference here is that with iAd, Apple has actual financial motivation to have the iPhone/app user experience degraded. Previously, Apple could take no position on in-app advertising, but now, with a 40% cut of each ad, the more ads that go out, the better Apple does.

One could argue that Apple introducing iAd is better for their customers in that it allows more developers more opportunity to create applications and make a living off them. And this is true. But if Apple’s motivation was to bring more developers into the fold, why, on the same day they announced iAd, would they choose to proactively lock out Flash as a development platform. Gruber’s take on this, as it has been from the start, is the Flash is simply not capable of producing a user experience at a level Apple feels is on par with the overall device. Fair enough. But if UX is the central issue, it’s hard argue that in-app advertising, ads Apple will not be vetting, will produce any better UX than Flash. After all, iAd gives huge amounts of iPhone user experience control to ad agencies, people with no track record of being able to produce anything other than bad UX and no motivation, monetarily or otherwise, to do anything other than throw away work.

Rather than spending their time and resources to update the App Store, something that’s been asked for from nearly day one, iAd seems to be an investment by Apple in a race to the bottom, tying application developers’ livelihood to the same display ad system that has left huge parts of the content creation industry on the web in shambles. Why not instead invest in making structural updates to the actual purchasing process to help elevate the developers doing the best work, and then help them find a way to actually charge a living wage for their work? Why not take the same, revolutionary approach Apple always has and find a way to free developers from having to find ad real-estate in their applications so they can focus on continuing to make their, and Apple’s, products even better?

The only logical answer is clear: To beat Google.

But given that a company whose name has always been tied to changing the game, such an investment in playing someone else’s game leaves me wondering: does Apple have the cultural and organizational underpinnings to manage a system that is both open to outside development and the clear frontrunner in a category, while maintaining their history of a clear focus on user experience? If iAd is any indication, the answer is no.

With Mac, Apple has always been able to be the contrarian second place; making huge profits while catering to a smaller, but vastly more loyal base of fans. The iPod on the other hand is clearly the industry leading platform. But it’s closed. Apple has always had top-to-bottom control of everything that goes on it save for the music. iPhone is something different though. It’s neither the plucky niche product of Mac, nor the highly controlled iPod.

In Apple’s seemingly desperate effort to control this rapidly expanding system, the strains on the dictatorial system are becoming evident, and it’s not clear Apple has the systems in place to stay sane. In fact, it would seem this new found position has resulted in increased paranoia and a fixation on beating specific competitors in specific ways rather than making revolutionary advancements. That they would try to lump iAd in with other user-focused features is either completely disingenuous or evidence of increasing detachment from reality. For whatever reason, Jobs has decided his mission now is to beat Google first, beat Adobe second, and everything else comes third, including Apple user experience.

This isn’t to say that Apple will stop making good products — they’ll likely continue to for a long while. But as a post-Jobs Apple moves nearer, the questions of what drives the company without him becomes more important. iAd is a strong signifier of the kind of brand confusion that I think is beginning to emerge, and without Jobs in place, the “do what it takes to make money” path is now just viable as the “make great products” one. We’ve all seen the “money at any cost” Apple of the 90’s, and it wasn’t pretty.

De Tribus Impostribus – An Internet Play

Thursday, April 8th, 2010

Triple Canopy Fight

Untitled from Seth Erickson on Vimeo.

From Triple Canopy, a wonderful web product.

Ad Age AdReview Columnist Bob Garfield Jumps Ship

Wednesday, April 7th, 2010

Bob Garfield, the venerable ad critic, who has written the AdReview column for Ad Age for 25 years, is hanging up his hatchet spurs. He signed off here – Garfield Says Adieu AdReview. He will be missed.

Meanwhile he did a tongue-in-cheek farewell interview with the New York Times David Carr for the Decoder blog. Here’s an extract:

Decoder: “The Chaos Scenario.” Got it. Nothing like repetition to goose the brand. Give me the IM version of what the book is about.

Garfield: Mass media implodes due to the digital revolution. For several reasons, advertising doesn’t work in a digital/micromedia world. That decoupling ends the most delicious 350-year accident of history: Mass advertising underwriting high-production-value mass media, including journalism, broadcast television, etc. The book lays out the problem, then talks about what happens next, not just for media and marketing, but all institutions operating in a suddenly no-longer-top-down world.

Decoder: Gee, I work for an ad-supported business, should I be worried?

Garfield: You should be very worried, very, very, very worried. The New York Times has a pretty good chance of being one of the survivors, but not likely in anything close to its current robust form, which itself is a shadow of its 1990 self.

Decoder: I wish you hadn’t typed “very” worried three times.

And from Bob’s Ad Age adieu

The most repugnant advertisers of my tenure? [Edit] – General Motors, for 1) jumping on the gruesome tragedy of 9/11 to sell Chevys and Pontiacs with its perverse “Keep America Rolling” 3,000-dead sale-a-bration (2001), and 2) having the gall on Earth Day, after decades of lobbying against emissions and mileage standards, to celebrate “environmental progress” (1990).

This, I said, was akin to “John Wayne Gacy celebrating the International Year of the Child.” The AdReview staff was proud of that one.

And what’s Garfield doing next? “Naked greed. From this point forward, my brain is for rent. I will be forming partnerships with three or four organizations for the purpose of selling to marketers what I’ve been dispensing gratis for decades. This possibly will bring me money, which is good for buying things.”

A Q&A With Nelson Farris – Nike Director of Corporate Education

Tuesday, April 6th, 2010

Nelson Farris Nike PAF North Portland

Portland Advertising Federation presents a Q&A with Nelson Farris, Nike’s Director of Corporate Education and the company’s Chief Storyteller. Farris is Nike’s longest tenured employee and he will be giving a talk about Nike’s unlikely rise from garage experiment to global brand dominance.

“Our stories are not about extraordinary business plans or financial manipulations,” explains Nelson Farris, 57, Nike’s director of corporate education and the company’s chief storyteller. “They’re about people getting things done.” Link to Fast Company

Nelson Farris – If The Shoe Fits, Wear It.
Nelson Farris – Nike Air Interview [YouTube]

Date: April 13th, 2010
Venue: North, 1515 NW 19th Ave, Portland, 97209
Time: 5:30PM – Presentation at 6PM
Tickets at
PAF.
Refreshments by: Deschutes Brewery

The Future of TV Confounds The Pundits

Monday, April 5th, 2010

This kind of thinking can not continue – This isn’t just about pay TV – the whole industry is at stake because of this kind of thinking – The Collapse of Complex Business Models.

TV and cable production companies as well as high-end video production houses et al, especially TV production companies steeped in old model bureaucracy and entrenched in their ways, will never be able to compete with the low-barrier-to-entry-Internet until they change their internal cultures. Here’s why from Clay Shirky:

In spring of 2007, the web video comedy In the Motherhood made the move to TV. In the Motherhood started online as a series of short videos, with viewers contributing funny stories from their own lives and voting on their favorites. This tactic generated good ideas at low cost as well as endearing the show to its viewers; the show’s tag line was “By Moms, For Moms, About Moms.”

The move to TV was an affirmation of this technique; when ABC launched the public forum for the new TV version, they told users their input “might just become inspiration for a story by the writers.

Or it might not. Once the show moved to television, the Writers Guild of America got involved. They were OK with For and About Moms, but By Moms violated Guild rules. The producers tried to negotiate, to no avail, so the idea of audience engagement was canned (as was In the Motherhood itself some months later, after failing to engage viewers as the web version had).

The critical fact about this negotiation wasn’t about the mothers, or their stories, or how those stories might be used. The critical fact was that the negotiation took place in the grid of the television industry, between entities incorporated around a 20th century business logic, and entirely within invented constraints. At no point did the negotiation about audience involvement hinge on the question “Would this be an interesting thing to try?”

Here is the answer to that question from the TV executives.

In the future, at least some methods of producing video for the web will become as complex, with as many details to attend to, as television has today, and people will doubtless make pots of money on those forms of production. It’s tempting, at least for the people benefitting from the old complexity, to imagine that if things used to be complex, and they’re going to be complex, then everything can just stay complex in the meantime. That’s not how it works, however.

The most watched minute of video made in the last five years shows baby Charlie biting his brother’s finger. (Twice!) That minute has been watched by more people than the viewership of American Idol, Dancing With The Stars, and the Superbowl combined. (174 million views and counting.)

Collapse Is Simply The Last Remaining Method of Simplification

Friday, April 2nd, 2010

Clay Shirky Fight Portland
Clay Shirky

We are very lucky to have Clay Shirky amongst us as he brings an incredible knack for being able to explain, very simply, seemingly complex problems in the digital arena. His latest post, The Collapse of Complex Business Models, covers his thoughts on the transition to the web for TV companies and producers. Before addressing their concerns he takes a moment to reflect upon Joseph Tainter‘s book, The Collapse of Complex Societies where Tainter looked at several ancient, sophisticated societies that suddenly collapsed. As it turns out, it was bureaucracy that ruined those societies – “In such systems, there is no way to make things a little bit simpler – the whole edifice becomes a huge, interlocking system not readily amenable to change.”

He then turns to the TV producers, news content providers and their issues with the web:

About 15 years ago, the supply part of media’s supply-and-demand curve went parabolic, with a predictably inverse effect on price. Since then, a battalion of media elites have lined up to declare that exactly the opposite thing will start happening any day now.

To pick a couple of examples more or less at random, last year Barry Diller of IAC said, of content available on the web, “It is not free, and is not going to be,” Steve Brill of Journalism Online said that users “just need to get back into the habit of doing so [paying for content] online”, and Rupert Murdoch of News Corp said “Web users will have to pay for what they watch and use.” Diller, Brill, and Murdoch seem be stating a simple fact—we will have to pay them—but this fact is not in fact a fact. Instead, it is a choice, one its proponents often decline to spell out in full, because, spelled out in full, it would read something like this:

Web users will have to pay for what they watch and use, or else we will have to stop making content in the costly and complex way we have grown accustomed to making it. And we don’t know how to do that.”

No One Has The Right To Live Without Being Shocked

Thursday, April 1st, 2010

Philip Pullman on freedom of speech and his new book – The Good Man Jesus and the Scoundrel Christ.

Hat tip to Len Kendall.