a digital product firm

The ‘Advertising’ Category

GitR 3: The Big Idea

Tuesday, July 13th, 2010

Here’s another entry in the info-snacking firing line that we call “Get in the Ring”.  The topic that I had 3 minutes to cover (without any prep) was: The Big Idea.

For the uninitiated, the Big Idea is what advertising companies (and, increasingly, all marketing companies) sell: The OMG moment, captured in a 30 second commercial, magazine spread, web site, or banner ad.

We’re big fans of the Big Idea, as a rule.  The problem is that it is typically the end of the conversation about reaching an audience, where as we believe that it’s really just the beginning.

Anyway, here’s me taking a shot at this unexpectedly after I drew it from the 60-odd other topics that we had to blindly draw from.

Goals and Baseline for the Naked Campaign

Monday, July 12th, 2010

This is part of a series of articles about how Fight is approaching using some free advertising. It all kicks off here.

Goals

A key piece of information that you’ll want to know for our Naked Campaign is what our goals are (this is typically the first thing that we set up on a regular client engagement). Having goals is critical because that is what lets you know whether you have actually done good work or not (all of us at Fight have worked on award-winning projects that never actually accomplished what they should have).

Given that we’re a high-consideration good, and that windows of opportunity with the potential clients that we hope to reach are rare, our primary goal is to get people to subscribe to the ongoing content that Fight produces. This content comes primarily in the form of a blog (which you are currently reading), and our company Twitter account. So the primary goal can be stated as:

Goal #1: Increase the number of people subscribed to Fight content

As a secondary goal, if we can’t get people regularly engaged in our content, we at least want more people to have heard about Fight and know what it is that we do. That goal can be stated as:

Goal #2: Increase the number of people aware of Fight

Metrics

You may notice that for Goal #1 there is no specific amount that we’re trying to increase subscriptions by (which we would normally establish for a campaign like this). This is because this will have been the first real marketing push that we’ve done for Fight. As such, we will be looking to establish a baseline from which we can measure future campaigns. We’ll do this by both looking at what the total increases that we’ve gained through this program, and looking at the increases versus the cost to get those increases so that we can compare that with other approaches down the line.

Of course, we have a starting number of people subscribed to our RSS feed for the blog and our Twitter account, so this is what we’ll be building on.

For Twitter, as of the writing of this article, we have 176 direct followers. We are also on 16 lists which have 82 additional followers combined, for a total of 258 followers on Twitter.

We only recently started running our RSS feed through Feedburner, so it’s not clear how many people are actually following us this way, but a 7 day rolling average shows about 18 subscribers as of this writing (we use a 7 day average because Feedburner numbers vary heavily from day to day).

For Goal #2, we’re also setting a baseline, but things are a bit trickier. If we were operating from any kind of real budget, we’d do periodic surveying against our target audience to see what the uptick in awareness was, or we’d do surveys of people exposed versus not exposed to see what the lift was, but these are outside of the scope of our current budget, so we’re going to have to measure awareness by proxy.

For this goal our proxy metric will be unique site visitors during the campaign, averaged over 30 days. We could use ad impressions here, but for our purposes, they’re a pretty weak indicator of awareness, so we’ve opted to assume that if they actually click through to the site, they have a base level of awareness. Google Analytics tells us that our baseline is 534 unique visitors in the last 30 days.

So there you have it. In upcoming entries, we’ll show you the ads that we are running, the keywords we chose for AdWords, and we’ll look at some A/B testing on the landing page. And, of course, we’ll update with stats as we get them in, and let you know what changes in approach (if any) we’ve taken based on that information.

We’d love for you to jump into the conversation below. I’m guessing no small number of you have suggestions for how we should proceed, or what we should have done to begin with. Let us have it! And if you have questions about how or why we’re doing something, we’re happy to provide that info as well.

Tune in next time!

The Naked Campaign is Born

Thursday, July 8th, 2010

This is part of a series of articles about how Fight is approaching using some free advertising. It all kicks off here.

With all of the considerations discussed in the previous articles in mind, we brainstormed.

We have always believed that having people experience our process is the best way to convince them to hire us, so we asked ourselves how we could incorporate this into our campaign. And then it hit us: The Naked Campaign.

We’d expose our process for what we thought about and what we did with respect to this free advertising, including the results. And we would talk about this in our advertising. We thought that by incorporating what we’re doing into the advertising itself, we could create content that more directly spoke to the people that we wanted to talk to than other ads on the page, and that the ads would do a better job of drawing people in to the project. They would click through to a landing page that described our challenge, and that linked to the parts of the story that had currently unfolded, with new parts being added as we went through the campaign to help create a story that people would want to come back and check in on. As they did that, we’d continue to update our blog with other content as well so that they could get other exposure to what Fight is all about.

At the same time, we would see if we could foster a conversation with folks who already regularly checked us out. We felt like this kind of program would be worth talking about. We’re going to expose as much as we can, so likely we’ll do something interesting, and probably we’ll screw something up, but we’ll definitely be exploring in a way that we hope invites collaboration.

The campaign officially kicks off on July 9th, but, as you can probably guess, this series of articles is already a part of the process. We hope that you’ll at least stay tuned to see how things go (the good, the bad, and the ugly) via RSS or Twitter, but, even better, we hope that you will chime in with best practices that you have used, questions about what we’re doing, what you think about the program and the like. You should leave us a comment below ;) . So go ahead!

The Target Audience and Audience Targeting

Wednesday, July 7th, 2010

This is part of a series of articles about how Fight is approaching using some free advertising.  It all kicks off here.

It’s worth taking another moment here to point out that a key factor in this opportunity is the very small number of people that are likely to be exposed to it.  $75 worth of AdWords and $250 worth of DirectAds is a good place to start, but it’s a very SMALL way to start.  We’re looking at getting a few 10s of thousands of impressions in the best possible case (and potentially much fewer than that).  Given likely click-through rates (we’re guessing well under 0.1%), we’re looking at driving about one hundred of potential prospects somewhere, so we need to make them count as much as possible. 

The first step for us is identifying our target audience.  This is important generally, because it allows you to start getting into the head-space of the people that you want to click through on your ads.  On Google’s AdWords, this is important because it can guide you towards which search phrases you want to place your ads next to.  On LinkedIn’s DirectAds, it will help you choose the kinds of jobs that your target is likely to be in.

So who are we targeting anyway?

Given the clients that we’ve worked with, our areas of expertise, and the cost of a full-blown engagement with Fight (though there are certainly a wide range of ways of engaging us) our target is a person in the marketing group who has control of a budget of $100,000 or more in a company with annual revenues of around $10 million or more.  Our target prospect should be considering a digital marketing project, but can be anywhere from looking to take the right first step into the space to looking for a progressive digital marketing company to help with a sophisticated online project.  They don’t have to believe in the power of a good strategy, but they do need to care about results.

If we were doing millions of impressions, then we could expect that some of the potential prospects were already in the window of opportunity for us and we would therefore have at least a few leads capable of immediate conversion (all other things being equal).  Since there will be very few people clicking through (because of the small number of impressions), we’ll have to make as much of them as possible.  Which suggests that a more appropriate approach than the “Big Ad” is a campaign that draws potential prospects into an ongoing interaction with Fight, giving us ongoing opportunities to keep our consideration high with them.

Targeting Options

With LinkedIn’s DirectAds, the targeting part is pretty straightforward: You choose the company size (in employees; we choose 201+ employees), the job function of the person that you want to show an ad to (for us, Marketing), and the seniority level of the person you want to target (Manager and Above for us). Done!

Since Google’s platform doesn’t have direct access to a lot of the information that LinkedIn has, you have few characteristics to choose from: Location (US for us), gender (not relevant to us), and age (we excluded 24 and below since those in the 0-17 bracket aren’t likely to be useful to us, and while there is some possibility in the 18-24 category, we have few enough dollars not to take the risk).  From there you can decide to advertise on Google’s search, on their network of sites using AdSense (the “Display Network”) or both.  If you don’t chose specific sites in their Network to advertise on (which we won’t, at least in the early stages), they keywords that you choose do the rest of the targeting legwork for you.

Opportunity Windows

Tuesday, July 6th, 2010

This is part of a series of articles about how Fight is approaching using some free advertising.  It all kicks off here.   

Aside from Consideration, the other major factor for people who might be interested in working with Fight is their window of opportunity.    

Most people are not continually in the market for a new car.  They buy a car and they’re good for a while.  Similarly people aren’t always in the market for digital strategy.  They may not have a project coming up for a while.  On the other hand, you might always be in the market for a pack of gum.  When you are presented with an opportunity to buy some gum, you might take it every time.   

So the challenge for us (and any other company that has high consideration goods and relatively rare windows of opportunity) is to keep Fight’s level of consideration above potential clients’ minimum threshold long enough for a window of opportunity to come along.

So what does this mean for our advertising?  It means that it needs to be a gateway to creating enough of an interest for ad viewers in Fight for long enough for a window of opportunity to arrive for them.

About Consideration

Monday, July 5th, 2010

This is part of a series of articles about how Fight is approaching using some free advertising. It all kicks off here.

To get a better handle on what Fight might use advertising for, it’s worth taking a brief side trip on the nature of how people buy Fight’s “product” versus how people buy other kinds of products.

As I mentioned previously, Fight’s “product” is a high consideration good. That means that people put relatively more time and effort into evaluating whether or not to buy that good, and generally have more and stronger criteria that the product has to meet for it to be considered among the various options to buy. Cars, vacation properties, and colleges are all other examples of high consideration goods.

If you are in the market for these things, the odds are that you will spend some time comparing one against the other, and that some products that you COULD consider won’t actually be products that you DO consider because they don’t meet your minimum criteria. Worth noting is the fact that it’s not just cost that makes something high consideration. A product might actually be cheap but difficult to get (e.g. a free piano), or may involve continued effort on your part in some way (e.g. a dog).

Examples of low consideration goods abound, but some quick examples might be gum, a deck of cards, or an umbrella hat (some things just sell themselves). These things are generally so cheap you don’t think about them, easy to get (except maybe for the umbrella hat), and have very little in the way of long-term repercussions (except, again, maybe for the hat).

Why Would Fight Advertise?

Friday, July 2nd, 2010

So, we got an opportunity to do a very small amount of free advertising for Fight. It was intriguing, but advertising for Fight is not an obvious choice. There are are plenty of reasons that we might not consider doing it at all (much less in the tight confines of LinkedIn’s 75 character text ad):

  • Digital strategy (our product) is not typically a low-consideration good. It can be expensive, which means that advertising is unlikely to lead directly to work for us.
  • Our value proposition is potentially complex. Making any kind of point about why digital strategy is beneficial, and why Fight is the right company to do it, in just a few words and in a way that isn’t trivial is quite a challenge.
  • The ad space is crammed with all kinds of companies screaming that their solution is the best, making it difficult to grab a person’s attention in the first place. These ads are focused primarily on low-cost tactics that promise quick ROI and use language that is very direct response-focused (which makes considerable sense for this medium), creating a large attention barrier for us to have to break.

 
This made it all the more important to have an answer to the question: What (if anything) can we do with these offers that will create actual value for Fight?  The next couple of articles will explore this question.

Free Advertising! Now what…?

Wednesday, June 30th, 2010

One of the things that frequently gets lost when you talk to marketers looking to do work online is the fact that traffic doesn’t just appear. If you launch something new, you have to find a way to let people know about it. Big companies that I’ve worked with learned that lesson fairly early by launching microsites that no one visited. Very quickly, new campaigns started including budget for attracting visitors.

At Fight we’ve been growing our following organically through Twitter and our blog, but we have also been keeping an eye out for opportunities to get in front of new people who haven’t yet ran into our online presence and might be interested in what we do.

So it was with no small amount of interest that I discovered that my copy of the June, 2010 Wired magazine arrived with a coupon for $75 worth of Google AdWords credit. Probably coincidentally, LinkedIn sent out a coupon on May 12th for $250 worth of advertising credit using their DirectAds product (LinkedIn’s Andrew Chang said that these offers have been going out since April to a subset of LinkedIn subscribers, so you may or may not have one sitting in your own inbox).

We love a good challenge, and this matched up well with an existing need, so we gave ourselves the task of putting these offers to good use in our favor. This is the first entry in a series of articles that we’ll do as we explore how to best take advantage of this very limited, but free, advertising opportunity.

Punch the Monkey

Monday, April 12th, 2010

The nice thing about dictatorships is that they get things done. There is no “in between” with a dictatorship like there is with a democracy; no compromise. In a way, this is what makes Apple great. Under Jobs, the direction of the brand has had a singular focus on producing his vision of great experiences for their customers. If it was an experience you liked, you could fill your life with perfectly designed, high-functioning, well integrated products. If you didn’t, you could move to something more democratic, say, Microsoft or Google, Sony or IBM.

The bad thing about a dictatorship is that once the leader loses it, the whole thing starts to come undone. And they always lose it. There’s always something, some person, some event, that starts to plant seeds of doubt and, in the end, that single point of vision becomes a tyrannical mess of paranoia and irrational behavior. It’s clear Jobs hates Google. Not in a competitive way, but in some deep, personal and increasingly irrational way. For a guy who seems to have never made much of a bad decision, this target fixation has seemed, over the last months, to begin to take him off his game.

Thursday morning, I tried to get out of the house early so I could stop by Voodoo doughnuts on my way into the office. One of the advantages of having your own agency is that you can declare any day that Steve Jobs is on stage as a company holiday. I had made it known early in the week that we’d be taking the morning off and taking over the conference room to project various tech blogs, eat doughnuts, and talk about Apple magic as it happened. For most of the presentation — for 6 “tent poles” — that’s exactly what we did. Then came tent pole 7: iAd.

Here is my fundamental problem with iAd: It makes no sense from a brand strategy point of view. It’s irrational, and philosophically counter to nearly every previous decision Apple has made under Jobs. To be clear, it’s not crazy in the way that most people will ever notice — after all, most of us have spent the last 15 years being trained to expect display advertising as just a way of life. But advertising is fundamentally user-hostile. That’s the core nature of it; it’s why it works. It’s designed to make you stop whatever you were doing and look at something else. While it probably seems histrionic to take something so seemingly small and blow it up to this size, I do believe this marks a fundamental change in motivation for Jobs and Apple.

What I’d like to do is agree with people like John Gruber that Apples motivations are to preserve the overall user experience of the iPhone, and honestly up until iPhone 4, that has always been what I believed. But iAd negates that premise on fundamental level. This is the first time I can think of that Apple has chosen to make money at the direct expense of its customers’ product experience. People can, and have, argued for a long time that those of us supporting Apple and its draconian control of its platforms we’re just begging for this to happen. But I think it’s critical to consider that until iAd, the goal was to create a specific notion of quality user experience. For many of people, it wasn’t the experience they wanted, but that it was customer-focused is hard to deny.

Of course there are already ads in applications so it could be argued that iAd doesn’t really change much. Or, to Jobs’ point in the presentation, this is a chance to make those ads better. This line of reasoning doesn’t seem to hold water though either. For a company allegedly so focused on preservation of good user experience that they’re willing to throw Adobe under a bus, why would they invest so heavily in making intrinsic to the iPhone experience a system that would invite what is arguably the worst aspect of user experience on the web into their device? I can’t think of a reason. But the real difference here is that with iAd, Apple has actual financial motivation to have the iPhone/app user experience degraded. Previously, Apple could take no position on in-app advertising, but now, with a 40% cut of each ad, the more ads that go out, the better Apple does.

One could argue that Apple introducing iAd is better for their customers in that it allows more developers more opportunity to create applications and make a living off them. And this is true. But if Apple’s motivation was to bring more developers into the fold, why, on the same day they announced iAd, would they choose to proactively lock out Flash as a development platform. Gruber’s take on this, as it has been from the start, is the Flash is simply not capable of producing a user experience at a level Apple feels is on par with the overall device. Fair enough. But if UX is the central issue, it’s hard argue that in-app advertising, ads Apple will not be vetting, will produce any better UX than Flash. After all, iAd gives huge amounts of iPhone user experience control to ad agencies, people with no track record of being able to produce anything other than bad UX and no motivation, monetarily or otherwise, to do anything other than throw away work.

Rather than spending their time and resources to update the App Store, something that’s been asked for from nearly day one, iAd seems to be an investment by Apple in a race to the bottom, tying application developers’ livelihood to the same display ad system that has left huge parts of the content creation industry on the web in shambles. Why not instead invest in making structural updates to the actual purchasing process to help elevate the developers doing the best work, and then help them find a way to actually charge a living wage for their work? Why not take the same, revolutionary approach Apple always has and find a way to free developers from having to find ad real-estate in their applications so they can focus on continuing to make their, and Apple’s, products even better?

The only logical answer is clear: To beat Google.

But given that a company whose name has always been tied to changing the game, such an investment in playing someone else’s game leaves me wondering: does Apple have the cultural and organizational underpinnings to manage a system that is both open to outside development and the clear frontrunner in a category, while maintaining their history of a clear focus on user experience? If iAd is any indication, the answer is no.

With Mac, Apple has always been able to be the contrarian second place; making huge profits while catering to a smaller, but vastly more loyal base of fans. The iPod on the other hand is clearly the industry leading platform. But it’s closed. Apple has always had top-to-bottom control of everything that goes on it save for the music. iPhone is something different though. It’s neither the plucky niche product of Mac, nor the highly controlled iPod.

In Apple’s seemingly desperate effort to control this rapidly expanding system, the strains on the dictatorial system are becoming evident, and it’s not clear Apple has the systems in place to stay sane. In fact, it would seem this new found position has resulted in increased paranoia and a fixation on beating specific competitors in specific ways rather than making revolutionary advancements. That they would try to lump iAd in with other user-focused features is either completely disingenuous or evidence of increasing detachment from reality. For whatever reason, Jobs has decided his mission now is to beat Google first, beat Adobe second, and everything else comes third, including Apple user experience.

This isn’t to say that Apple will stop making good products — they’ll likely continue to for a long while. But as a post-Jobs Apple moves nearer, the questions of what drives the company without him becomes more important. iAd is a strong signifier of the kind of brand confusion that I think is beginning to emerge, and without Jobs in place, the “do what it takes to make money” path is now just viable as the “make great products” one. We’ve all seen the “money at any cost” Apple of the 90’s, and it wasn’t pretty.

Ad Age AdReview Columnist Bob Garfield Jumps Ship

Wednesday, April 7th, 2010

Bob Garfield, the venerable ad critic, who has written the AdReview column for Ad Age for 25 years, is hanging up his hatchet spurs. He signed off here – Garfield Says Adieu AdReview. He will be missed.

Meanwhile he did a tongue-in-cheek farewell interview with the New York Times David Carr for the Decoder blog. Here’s an extract:

Decoder: “The Chaos Scenario.” Got it. Nothing like repetition to goose the brand. Give me the IM version of what the book is about.

Garfield: Mass media implodes due to the digital revolution. For several reasons, advertising doesn’t work in a digital/micromedia world. That decoupling ends the most delicious 350-year accident of history: Mass advertising underwriting high-production-value mass media, including journalism, broadcast television, etc. The book lays out the problem, then talks about what happens next, not just for media and marketing, but all institutions operating in a suddenly no-longer-top-down world.

Decoder: Gee, I work for an ad-supported business, should I be worried?

Garfield: You should be very worried, very, very, very worried. The New York Times has a pretty good chance of being one of the survivors, but not likely in anything close to its current robust form, which itself is a shadow of its 1990 self.

Decoder: I wish you hadn’t typed “very” worried three times.

And from Bob’s Ad Age adieu

The most repugnant advertisers of my tenure? [Edit] – General Motors, for 1) jumping on the gruesome tragedy of 9/11 to sell Chevys and Pontiacs with its perverse “Keep America Rolling” 3,000-dead sale-a-bration (2001), and 2) having the gall on Earth Day, after decades of lobbying against emissions and mileage standards, to celebrate “environmental progress” (1990).

This, I said, was akin to “John Wayne Gacy celebrating the International Year of the Child.” The AdReview staff was proud of that one.

And what’s Garfield doing next? “Naked greed. From this point forward, my brain is for rent. I will be forming partnerships with three or four organizations for the purpose of selling to marketers what I’ve been dispensing gratis for decades. This possibly will bring me money, which is good for buying things.”