a digital product firm

The ‘Projects’ Category

The Target Audience and Audience Targeting

Wednesday, July 7th, 2010

This is part of a series of articles about how Fight is approaching using some free advertising.  It all kicks off here.

It’s worth taking another moment here to point out that a key factor in this opportunity is the very small number of people that are likely to be exposed to it.  $75 worth of AdWords and $250 worth of DirectAds is a good place to start, but it’s a very SMALL way to start.  We’re looking at getting a few 10s of thousands of impressions in the best possible case (and potentially much fewer than that).  Given likely click-through rates (we’re guessing well under 0.1%), we’re looking at driving about one hundred of potential prospects somewhere, so we need to make them count as much as possible. 

The first step for us is identifying our target audience.  This is important generally, because it allows you to start getting into the head-space of the people that you want to click through on your ads.  On Google’s AdWords, this is important because it can guide you towards which search phrases you want to place your ads next to.  On LinkedIn’s DirectAds, it will help you choose the kinds of jobs that your target is likely to be in.

So who are we targeting anyway?

Given the clients that we’ve worked with, our areas of expertise, and the cost of a full-blown engagement with Fight (though there are certainly a wide range of ways of engaging us) our target is a person in the marketing group who has control of a budget of $100,000 or more in a company with annual revenues of around $10 million or more.  Our target prospect should be considering a digital marketing project, but can be anywhere from looking to take the right first step into the space to looking for a progressive digital marketing company to help with a sophisticated online project.  They don’t have to believe in the power of a good strategy, but they do need to care about results.

If we were doing millions of impressions, then we could expect that some of the potential prospects were already in the window of opportunity for us and we would therefore have at least a few leads capable of immediate conversion (all other things being equal).  Since there will be very few people clicking through (because of the small number of impressions), we’ll have to make as much of them as possible.  Which suggests that a more appropriate approach than the “Big Ad” is a campaign that draws potential prospects into an ongoing interaction with Fight, giving us ongoing opportunities to keep our consideration high with them.

Targeting Options

With LinkedIn’s DirectAds, the targeting part is pretty straightforward: You choose the company size (in employees; we choose 201+ employees), the job function of the person that you want to show an ad to (for us, Marketing), and the seniority level of the person you want to target (Manager and Above for us). Done!

Since Google’s platform doesn’t have direct access to a lot of the information that LinkedIn has, you have few characteristics to choose from: Location (US for us), gender (not relevant to us), and age (we excluded 24 and below since those in the 0-17 bracket aren’t likely to be useful to us, and while there is some possibility in the 18-24 category, we have few enough dollars not to take the risk).  From there you can decide to advertise on Google’s search, on their network of sites using AdSense (the “Display Network”) or both.  If you don’t chose specific sites in their Network to advertise on (which we won’t, at least in the early stages), they keywords that you choose do the rest of the targeting legwork for you.

Opportunity Windows

Tuesday, July 6th, 2010

This is part of a series of articles about how Fight is approaching using some free advertising.  It all kicks off here.   

Aside from Consideration, the other major factor for people who might be interested in working with Fight is their window of opportunity.    

Most people are not continually in the market for a new car.  They buy a car and they’re good for a while.  Similarly people aren’t always in the market for digital strategy.  They may not have a project coming up for a while.  On the other hand, you might always be in the market for a pack of gum.  When you are presented with an opportunity to buy some gum, you might take it every time.   

So the challenge for us (and any other company that has high consideration goods and relatively rare windows of opportunity) is to keep Fight’s level of consideration above potential clients’ minimum threshold long enough for a window of opportunity to come along.

So what does this mean for our advertising?  It means that it needs to be a gateway to creating enough of an interest for ad viewers in Fight for long enough for a window of opportunity to arrive for them.

About Consideration

Monday, July 5th, 2010

This is part of a series of articles about how Fight is approaching using some free advertising. It all kicks off here.

To get a better handle on what Fight might use advertising for, it’s worth taking a brief side trip on the nature of how people buy Fight’s “product” versus how people buy other kinds of products.

As I mentioned previously, Fight’s “product” is a high consideration good. That means that people put relatively more time and effort into evaluating whether or not to buy that good, and generally have more and stronger criteria that the product has to meet for it to be considered among the various options to buy. Cars, vacation properties, and colleges are all other examples of high consideration goods.

If you are in the market for these things, the odds are that you will spend some time comparing one against the other, and that some products that you COULD consider won’t actually be products that you DO consider because they don’t meet your minimum criteria. Worth noting is the fact that it’s not just cost that makes something high consideration. A product might actually be cheap but difficult to get (e.g. a free piano), or may involve continued effort on your part in some way (e.g. a dog).

Examples of low consideration goods abound, but some quick examples might be gum, a deck of cards, or an umbrella hat (some things just sell themselves). These things are generally so cheap you don’t think about them, easy to get (except maybe for the umbrella hat), and have very little in the way of long-term repercussions (except, again, maybe for the hat).

Why Would Fight Advertise?

Friday, July 2nd, 2010

So, we got an opportunity to do a very small amount of free advertising for Fight. It was intriguing, but advertising for Fight is not an obvious choice. There are are plenty of reasons that we might not consider doing it at all (much less in the tight confines of LinkedIn’s 75 character text ad):

  • Digital strategy (our product) is not typically a low-consideration good. It can be expensive, which means that advertising is unlikely to lead directly to work for us.
  • Our value proposition is potentially complex. Making any kind of point about why digital strategy is beneficial, and why Fight is the right company to do it, in just a few words and in a way that isn’t trivial is quite a challenge.
  • The ad space is crammed with all kinds of companies screaming that their solution is the best, making it difficult to grab a person’s attention in the first place. These ads are focused primarily on low-cost tactics that promise quick ROI and use language that is very direct response-focused (which makes considerable sense for this medium), creating a large attention barrier for us to have to break.

 
This made it all the more important to have an answer to the question: What (if anything) can we do with these offers that will create actual value for Fight?  The next couple of articles will explore this question.